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Warranty and Sharpening Submission
Intention: No Defective Knives/Product in the Field
Limited Lifetime Warranty: All products are warrantied against defects in materials and workmanship for the life of the item.
Chaves Knives does NOT cover:
- Misuse
- Loss or Theft
- Improper sharpening
- Damage due to neglect
- Modification or Repairs done by anyone else
Chaves Knives reserves the right to determine whether it will repair or replace parts, up to and including full replacement of the knife.
Processing:
- If the knife/product was purchased from one of our authorized dealers, please reach out to them first to sort out the available options (replace or refund).
- Pack the knife/product in a secure shipping box with ample padding to ensure the knife does not sustain any further damage in transit.
- Ensure the shipping label is flat and securely attached to the package, then take it to the designated carrier (USPS or UPS).
- NOTE: Chaves Knives will not be held responsible for loss of a knife/product in transit to or from Chaves Knives for warranty.
- Warranty processing can take 2 to 6 weeks after Chaves Knives receives the item.
- Spa treatment is NOT offered
File your warranty claim here.
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